Staff Night Survey Staff Night Survey Name * Room Number * Date of Stay Check In / Out Process 1. What was your first impression of the Front Lobby as you approached the front desk to check in? 2. Were you greeted to the resort by the the front desk agent? Yes No 3. Was the check in process quick and efficient? Yes No 4. Was the Front desk agent(s) knowledgeable of the resort. Did they explain all areas where your room is, facilities on site, and dining etc? Yes No 5. Did Bellman ask or assist you with luggage? Yes No 6. When departing was the check out process quick and efficient? Yes No 7. What was the overall cleanliness of the Front lobby? Rate your overall check in / out experience: 1 Star 2 Stars 3 Stars 4 Stars 5 Stars Additional Comments about your Check in / Out experience: Room 1. What was your first impression of the room as you walked with your luggage? 2. Did you feel safe and secure in the room? Yes No Please explain why you did not feel safe in the room: 3. Was everything in the room in working order? Yes No 4. Was the room clean and comfortable? Yes No 5. Would you add anything to the room such as amenities, linens, room supplies etc? 6. Would you remove anything from the room? Rate your overall Room experience: 1 Star 2 Stars 3 Stars 4 Stars 5 Stars Additional Comments about your Room experience: Dining 1. What was your first impression as you entered the Boathouse? 2. Were you greeted by the hostess, how long did it take to be seated? 3. Was your server knowledgeable about the menu? Yes No 4. How long did you wait for your order to arrive to the table? 5. What was the overall cleanliness of the dining room? 6. How was the food was everything cooked to your perfection? 7. Would you recommend anything to be added/removed to the menu? Rate your overall Dining experience: 1 Star 2 Stars 3 Stars 4 Stars 5 Stars Additional Comments about your Dining experience: Adventure 1. What Adventure offering did impress you the most? 2. Were you greeted by the Adventure crew, how was the interaction with Adventure Crew Member? 3. How would you rate the cleanliness and safety leavel for The Adventure Center? 4. How was experience using our trail system? 5. How would you rate our outdoor rentals, including bikes, scooters, water sports equipment, outdoor sports equipment? 6. How was your experience while purchasing some retails goods? 7. Would you recommend anything to be added/removed to Adventure Offerings? Rate your overall Adventure experience: 1 Star 2 Stars 3 Stars 4 Stars 5 Stars Additional Comments about your Adventure experience: If you are human, leave this field blank. Submit
